Oak Hill Country Club
  • Food and Beverage
  • Rochester, NY, USA
  • Part Time

Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team in the main dining room.  Our Grill Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

 

General Requirements:

  • Must be at least 18 years to be considered.
  • Complies with Oak Hill Country Club's Acorns of Excellence.
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.
  • Works harmoniously and professionally with co-workers.

 

Job Requirements:

  • Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
  • Confidently deliver enticing information regarding food and beverage options and daily specials.
  • Carefully attend to the details ensuring an understanding of member orders and special requests.
  • Accurately utilize the Point-of-Sale system to reflect the correct member and guest orders.
  • Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team.
  • Review each order, prior to service, to ensure it is to the members specifications.
  • Provide an exceptional service experience by adhering to Oak Hill Grill Room service standards, clearing and resetting as needed throughout service.
  • Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
  • Exhibit an exceptional knowledge of all Oak Hill Grill Room standards and operating procedures.
  • Complete pre-opening and closing tasks as assigned, side work.
  • Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
  • Develop a strong working knowledge of member names and preferences.
  • Ensure the cleanliness and organization of all dining room and back of house spaces.
  • Assist others in their duties, as needed.
  • Be able to consistently perform tasks with little direct supervision.
  • Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings.
  • Consistently follow laws and the club's policies for the service of alcoholic beverages.
  • Understand and be able to perform your role in an emergency situation.
  • In addition, other duties may be required as directed by management.

 

Physical Requirements:

  • All applicants must have evening availability for Tuesday-Saturday
  • Must be able to continuously sit, stand and walk a minimum of 8 hours.
  • Must be able to bend, kneel, push and pull over the course of a shift.
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.
  • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
  • Must have a reliable form of transportation to and from work.
  • Ability to read, write and communicate effectively in English, both written and oral.
  • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.

 

Qualifications:

Education:  High school or equivalent education required. 

 

Experience:

  • Previous waitress, waiter or banquet server experience preferred.
  • Country club experience strongly preferred.
  • A genuine interest and passion for service, food, wine and spirits is a plus.

 

Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits.
Oak Hill Country Club
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