Oak Hill Country Club
  • Administration
  • Rochester, NY, USA
  • Full Time

Senior Human Resources manager

 Department:  General and Administration

 Reports To:  General Manager/COO

 Works Closely with:  Executive Team Members, Communications Coordinator, Payroll Clerk and Catering Coordinator


 Education and/or Experience

  • Minimum of a bachelor's degree or equivalent in Human Resources, Personnel Management, Psychology, Education, Public Administration or Organizational Development.
  • Specialized training in employment law, compensation, organizational planning and development, employee relations, training or labor relations preferred.
  • Three to five years of diversified experience in Human Resources positions, some of which should be in the hospitality industry.


Job Knowledge, Core Competencies, Requirements and Expectations

  • Broad knowledge and experience in employment law, compensation, organizational planning and development, employee relations, safety and training.
  • Working knowledge of Club policies and guidelines as outlined in the Club's Employee Handbook and Club by-laws and rules.
  • Excellent written and oral communications skills.
  • Demonstrated ability to interact effectively with the Club's staff, as well as, serve successfully as a key participant on the Executive Management Team.
  • Serves as an Equal Employment Opportunity (EEO) specialist.
  • Ability to work with a high level of confidentiality.
  • Knowledge of and ability to perform required role during emergency situations.
  • Promotes and develops programs that enliven Oak Hill's Culture "The Acorns of Excellence"
  • Complies with Oak Hill Country Club's Acorns of Excellence.
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.


 Job Summary (Essential Functions)

Orchestrate recruitment, selection and new employee orientation efforts with Club Management staff support. Administer payroll records and assure that all applicable federal, state and local wage and hour, Worker's Compensation and related laws are consistently complied with. Coordinate risk management and safety programs. Implement data collection systems and processes and record wage and salary payments. Manage the Club's health, retirement and other benefits programs. Conduct labor analysis, staff planning, and other studies as requested.


Job Tasks/Duties

  • Manages the Club's personnel files and programs; assists in the development and implementation of applicable policies and procedures; processes various labor staffing reports; coordinates software applications to generate required information.
  • Develops and maintains internal and external job posting system. This includes receiving staff requisitions from department leaders for open positions; preparing, updating and posting current positions with HR internal and external websites and with local employment/recruitment agencies. Conduct testing and pre-screen interviews for all employees.
  • Benchmarks the Club's employee recruitment and selection processes with others in the industry and explores new creative strategies as appropriate.
  • Responsible for preparing offer letters and coordinating TBNT letters.
  • Ensures that new employees complete necessary employment forms and confirms eligibility that they are authorized to work in the United States. Maintains I-9 forms.
  • Conducts general property and culture orientation for new employees; assists in the development and implementation of inter-department orientation and training programs.
  • Develops and maintains a library of training resources specifically designed for each position.
  • Assists department heads in planning professional development and training programs for employees.
  • Responsible for implementing and organizing the Club's Community Outreach Program.
  • Leads the Employee Promise Committee and coordinates all meetings and initiatives.
  • Conducts and reviews wage and benefit surveys.
  • Proposes employee benefits enhancements to the General Manager/COO.
  • Coordinates, monitors and suggests improvements for the Club's employee performance appraisal system. Ensures completion and placement in employee files.
  • Coordinates the development and publication of employee newsletter.
  • Coordinates all employee record-keeping functions in accordance with federal and state requirements.
  • Keeps current with laws and regulations relating to employees; assures compliance with these laws and regulations; advises Club managers as necessary.
  • Maintains OSHA-related logs and reports as required by law.
  • Continually reviews and assists in updating the Employee Handbook and personnel-related policies; assists in the management of the Club's progressive discipline program; maintains Club policy manual.
  • Manages the Club's group insurance, unemployment and related benefits programs; communicates benefits information to staff.
  • Undertakes special projects relating to job description and specification updates, performance appraisal improvements, wage and salary comparison surveys, long-range staff planning and other personnel issues.
  • Coordinates transfer, promotion and layoff strategies within the Club.
  • Establishes employee motivation and retention programs.
  • Organizes employee activities such as the holiday party and other outings as appropriate.
  • Organizes employee recognition functions, quarterly Employee General Sessions etc.
  • Advises line managers about discipline, discharge and related employment matters.
  • Interacts with General Manager/COO and department heads to investigate employee violations of Club policies and to recommend correction actions, if necessary.
  • Coordinates all aspects of employee intern housing needs.
  • Manages the Club's educational and referral programs for alcohol and substance abuse.
  • Creates and maintains organizational charts.
  • Compiles and adheres to departmental budget; takes corrective actions as necessary to help assure that budget goals are met.
  • Works with payroll personnel to assure that all forms required of new employees are completed.
  • Updates content on human resources page of the Club's website.
  • Oversees all work-related injury claims to ensure integrity, ongoing case management and reporting compliance.
  • Reconciles monthly billing statements against payroll deductions.
  • Maintains employee bulletin boards.
  • Assigns locks and lockers to employees.
  • Maintains eligible driver report for all Club vehicles.
  • Attends management and staff meetings as scheduled.
  • Develops personnel-related reports for the General Manager/COO or department heads.
  • Performs special projects as assigned by the General Manager/COO.


Physical Requirements:

  • Must be able to sit for prolonged periods of time
  • Must be able to bend, kneel, push and pull over the course of a shift.
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.
  • Must be 18 years of age.
  • Must have a reliable form of transportation to and from work.
  • Must be able to reach, bend, stoop and lift up to 40 pounds.
  • Ability to read, write and communicate effectively in English, both written and oral.
  • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.


Licenses & Certificates:

  • PHR (Professional in Human Resources) certification preferred or certificate from an HR Generalist Program. Obtained during first year of employment would be acceptable.
Oak Hill Country Club
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