Oak Hill Country Club
  • Food and Beverage
  • Rochester, NY, USA
  • Full Time

Job Description:  To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the banquet experience and to provide an exceptional and memorable guest experience.  Performs all serving duties while interacting with members and guests in a positive, friendly and efficient manner.

 

General Requirements:

  • Complies with Oak Hill Country Club's Acorns of Excellence
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards
  • Exceptional attention to detail
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships
  • Able to consistently perform tasks with little direct supervision
  • Works harmoniously and professionally with co-workers.
  • A Banquet Server must provide the following items for their uniform; white long sleeve tuxedo shirt, black pants, black socks and black shoes.

 

Job Requirements (Banquets):

  • Provide assistance to Banquet Manager/Captains in serving of guest during banquet functions to ensure positive guest experiences
  • Exceptional customer service skills
  • Setup of banquet rooms as requested by the Manager/BEO to include glassware, silverware, linen, etc
  • Attend Line up meetings prior to event kick off in order to learn function particulars, including member and guest expectations and timeline
  • Greet and welcome guests and respond to their requests in a courteous and friendly manner
  • Serve beverage and food in the appropriate order to ensure consistency throughout the banquet
  • After banquet events, breakdown rooms, clean equipment and store in appropriate space, clean and organize banquet hallway and storage room
  • Carry plates, glassware and food on trays when serving guest and clearing
  • Be able to independently solve problems of host and guests during events
  • Works alongside and in conjunction with the Grill Staff and Bartenders for Club Events
  • Excellent oral communication and listening skills
  • Maintain high standards of safety and cleanliness
  • Being able to consistently perform tasks to insure all event components are setup and executed on time
  • Being able to consistently perform tasks with little direct supervision
  • Attend all required meetings/ trainings
  • Comply with Oak Hill Country Club Food and Beverage Vision and Values
  • In addition, other duties may be required as directed by your management

 

Physical Requirements:

  • Must be able to continuously sit, stand and walk a minimum of 8 hours
  • Must be able to bend, kneel, push and pull over the course of a shift
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards
  • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts
  • Must be 18 years of age
  • Must have a reliable form of transportation to and from work
  • Ability to read, write and communicate effectively in English, both written and oral
  • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift

 

Qualifications:

 

Education:  High school or equivalent education required

 

Experience:

  • Previous waitress, waiter or banquet server experience required
  • Country club experience strongly preferred

 

Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits
Oak Hill Country Club
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