Oak Hill Country Club
  • Food and Beverage
  • Rochester, NY, USA
  • Full Time

Job Summary: The Catering Manager of Oak Hill Country Club oversees the planning and execution of Oak Hill's private events, Club functions, golf events and member events including weddings, corporate, social and other member-related activities. The Catering Manager oversees all administrative aspects of preparing and holding events to ensure policies are maintained and financial goals are met.  The Catering Manager communicates and works with all departments to ensure that the member/sponsored guests' special needs and expectations are exceeded.

 

General Requirements:

  • Complies with Oak Hill Country Club's Acorns of Excellence.
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.
  • Works harmoniously and professionally with co-workers.

 

Duties & Responsibilities:

  • Executes booking arrangements with members/sponsored guests for banquets, luncheons, weddings, and other social events; obtains pertinent information needed for event planning.
  • Shows members/sponsored guests through Oak Hill's facilities offering suggestions to promote the merits of the club facilities for their event.
  • Works with and guides the members/sponsored guests to propose menus, arrange times, develop floor plans, and arrange other details integral to their event.
  • Procures outside services and equipment as dictated by each event at the request of the members/sponsored guests.
  • Develops relationships with and regularly reviews vendors to ensure Oak Hill is receiving quality services/products at a competitive price.
  • Facilitates Banquet Event Orders (BEO) detailing all information discussed with members/sponsored guests and secures their signature.
  • Transmits necessary information to the Culinary Team, Banquet Manager, Restaurant Managers and other departments.
  • Reviews details and represents members/sponsored guests' needs and interests at weekly Clubhouse Operations Meetings.
  • Coordinates with Banquet Managers and Restaurant Managers to ensure all event requirements and objectives are accomplished. Also works closely with Banquet Manager on all floor plans.
  • Oversees Oak Hill's online catering portal (Northstar) to ensure proper and orderly use of space that is consistent with club policy.
  • Inspects finished arrangements and is present at events to greet the members/sponsored guests, and guests, and to attend to any specific details. Assists Banquet Managers as needed at events.
  • Works in conjunction with the Director of Clubhouse Operations, Executive Chef, Banquet Managers, and Restaurant Managers in the development and execution of Club events for membership. Is specifically responsible for the design of club events (i.e. theme, decorations, linens, favors, entertainment, etc.) and procurement of necessary props and outside services
  • Develops and maintains systems for past and potential client files to streamline workflow and meet expected timelines.
  • Verifies and approves billing of each event.
  • Provides necessary follow-up contacts to ensure members/sponsored guests satisfaction and opportunities for future bookings.
  • Attends weekly Department Head and Operations meetings.
  • Develops, implements and maintains a complete catering operation procedures manual that details every facet of the position and operation.
  • Develops Catering policies to create a more efficient and effective department that interacts optimally with other departments within the Club.
  • Accepts client/member complaints and works with Director of Clubhouse Operations to provide solutions to achieve member satisfaction in a professional and timely manner.
  • Hires, develops and directs all Catering staff with the Director of Clubhouse Operations.
  • Assigns event functions to other Catering staff as appropriate.
  • Communicates frequently, clearly and effectively to all Catering staff about expectations and needs for upcoming events.
  • Handles Catering staff concerns, promotes a positive work environment and promotes a positive team atmosphere with all staff and management
  • Recommends promotions and disciplinary actions for Catering staff
  • Works with Director of Clubhouse Operations and Banquet Manager in budget planning by projecting revenues and expenses for upcoming year. Implements and monitors budget for the Catering Department and takes corrective actions as necessary to ensure financial goals are met.
  • Assists the Executive Chef in developing menu packages.
  • Reviews pertinent content for the monthly member newsletter.
  • Creates the marketing strategy to build banquet revenues.
  • Carries out all bylaws and policies set by the Board of Directors.
  • Continues to acquire knowledge in the latest trend of event planning and service by reading trade publications, attending seminars, and furthering education.
  • Any and all other duties as assigned by the Director of Clubhouse Operations and/or the General Manager.

 

 

Job Qualifications & Requirements: Must have the ability to promote Oak Hill's banquet services and facilities with practical knowledge of food and beverage, costs, preparation and pricing. Knowledge of social customs and etiquette is essential along with creativity, imagination and initiative. Individual must be detail-oriented with strong ability to multi-task and work under deadlines. The Catering Manager must be able to work with all types of personalities in a diplomatic and pleasant manner while always maintaining a professional presence.  

 

Experience:

  • A minimum of three to five years of management experience at a resort, club or hospitality industry setting focusing on Catering Sales and/or Event Planning.
  • Wedding and/or Fine Dining Management experience a plus.

 

Education:

  • Degree from a hotel, hospitality or restaurant school/college preferred.

 

Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits.
  • Valid driver's license.
  •  Food safety certification.
  • Alcoholic beverage certification.

 

Physical Requirements:

  • Must be able to continuously sit, stand and walk a minimum of 8 hours.
  • Must be able to lift up to 30 pounds and perform strenuous work lifting.
  • Must be able to bend, kneel, push and pull over the course of a shift.
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.
  • Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
  • Must be 18 years of age.
  • Must have a reliable form of transportation to and from work.
Oak Hill Country Club
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