Oak Hill Country Club
  • Food and Beverage
  • Rochester, NY, USA
  • Part Time

Job Description:  To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the snack bar and/ or pool cafe experience and to provide an exceptional and memorable guest experience.  The snack bar server is responsible to provide service to members at the snack bars or pool cafe in accordance with Oak Hill Country Club standards.


General Requirements:

  • Complies with Oak Hill Country Club's Acorns of Excellence
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards
  • Exceptional attention to detail
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests
  • Exceptional communication abilities when interacting/ directing associates, guests, clients and internal departments to build relationships
  • Able to consistently perform tasks with little direct supervision
  • Works harmoniously and professionally with co-workers


Job Requirements:

  • Exceptional knowledge of all Snack Bar standards and operating procedures
  • Actively greets members and offers assistance with menu selections
  • Actively up sells products to members where appropriate
  • Properly closes interactions with members and insures satisfaction
  • Proficient in use of Northstar POS system to accurately input orders and insures accurate billing
  • Proficient in basic cocktail bartending and attend the trainings on the safe handling and serving of alcohol
  • Performs cooking and food preparation duties as assigned
  • Performs daily side work as directed by your manager or supervisor to insure cleanliness of all snack bar areas
  • Follows the New Menu Rollout Procedure to insure menu proficiency
  • Attends daily pre-shift meetings
  • Ensure proper care, security and maintenance of club equipment through proper use, handling and storage
  • Perform daily housekeeping and maintenance duties to insure storage and operational areas are maintained
  • Attend all required meetings and trainings
  • In addition, other duties may be required as directed by your management


Physical Requirements:

  • Must have full availability between the months of May-September for Snack Bar and Memorial Day-Labor Day for Pool Cafe
  • Must be able to continuously sit, stand and walk a minimum of 8 hours
  • Must be able to bend, kneel, push and pull over the course of a shift
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards
  • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts
  • Must be 18 years of age
  • Must have a reliable form of transportation to and from work
  • Must be able to operate all snack bar and pool caf related equipment
  • Ability to read, write and communicate effectively in English, both written and oral
  • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift



Education:  High school or equivalent education required 



  • Minimum of 1 year customer service/ restaurant experience required
  • Country club experience strongly preferred


Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits
  • TIPS or Barcode or related alcohol service certification is a plus
Oak Hill Country Club
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